Residential/Small Business Support
Need help with your Lumos Networks service for your residence or small business? You're in the right place. Use the links and phone numbers below to reach our support staff. Residential customers can also find setup instructions, answers to FAQs, user guides, policies and more for broadband, TV, voice and account management services.
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
24/7 Technical Support and Repair
Lumos Networks TV
General TV Information
Fiber Optics Availability
Retail Locations / Equipment Drop-off
Terms & Conditions with Privacy Notice and Customer Information
How you get Watch TV Everywhere video guide
Remote DVR Scheduler
Remote DVR Scheduler Instructions
Quick Start Guide
Silver Remote Control User Guide
Black Remote Control User Guide
Motorola STB Manual
Arris/Motorola MXv4 Remote Control User Guide
My Account Online Bill
An easy and fast way to make a one -time payment, or to set up a reoccurring monthly payment. You can also GO GREEN with choosing the option to go paperless.
Pay By Phone
If you would like to pay by phone please call 1-800-320-6144. Please follow the prompts to make a payment or speak to a customer service representative.
Pay In Person
Visit on of our locations to pay in person.
Lumos Networks Security Reminders
- Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
- Lumos Networks will never ask for personal information via email or when you log on.
- To securely end your online sessions, log off after every session.
- Use antivirus software and keep it updated.
- Computer Security FAQs