Residential/Small Business Support

Need help with your Lumos Networks service for your residence or small business? You're in the right place. Use the links and phone numbers below to reach our support staff. Residential customers can also find setup instructions, answers to FAQs, user guides, policies and more for broadband, TV, voice and account management services.

Service upgrade notices
Parallel Network Operations Centers

Contact Information

Customer Service

Phone: 1-800-320-6144 
Email: help@lumosnet.com
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday

24/7 Technical Support and Repair

Phone: 1-800-320-6144
Email: help@lumosnet.com

Broadband and Fiber Optic TV Sales

Phone: 1-800-262-2200
Email: broadband@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday

Business Sales

Phone: 1-800-262-2200
Email: salesteam@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday





General Information

Lumos Networks Privacy Policy
Lumos Networks Do Not Call Policy
Agreement for COM, NET and ORG domains
Agreement for INFO domains
Agreement for US domains
Lumos Networks Tariffs


My Account Online Bill

Register for My Account
My Account Login
User Roles FAQs
Online Bill Payment Info
Understanding My Bill
eBilling FAQs


Bill Payment

Pay Online
An easy and fast way to make a one -time payment, or to set up a reoccurring monthly payment. You can also GO GREEN with choosing the option to go paperless.

Pay By Phone
If you would like to pay by phone please call 1-800-320-6144. Please follow the prompts to make a payment or speak to a customer service representative.

Pay In Person
Visit on of our locations to pay in person.

Lumos Networks Security Reminders

  • Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
  • Lumos Networks will never ask for personal information via email or when you log on.
  • To securely end your online sessions, log off after every session.
  • Use antivirus software and keep it updated.
  • Computer Security FAQs