Residential/Small Business Support
Need help with your Lumos Networks service for your residence or small business? You're in the right place. Use the links and phone numbers below to reach our support staff. Residential customers can also find setup instructions, answers to FAQs, user guides, policies and more for broadband, TV, voice and account management services.
Contact Information
Customer Service
Phone: 1-800-320-6144
Email: help@lumosnet.com
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
24/7 Technical Support and Repair
Phone: 1-800-320-6144
Email: help@lumosnet.com
Service upgrade notices
Broadband and Fiber Optic TV Sales
Phone: 1-800-262-2200
Email: broadband@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
Business Sales
Phone: 1-800-262-2200
Email: salesteam@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
Product Help
Broadband
DSL
DSL FAQs
Lumos Networks .netVideo Requirements
DSL Instructions
Broadband Speed Test
Equipment Drop-off
Broadband XL
Broadband XL FAQs
Fiber Optics Availability
Wi-Fi
Optimizing your Lumos Networks Wireless Internet Experience
WiFi and Broadband Tip Sheet
General Information
How to set up your Lumos Networks email
Internet Terms & Conditions
Email Upgrade Information
Lifeline Assistance Program
Broadband Consumer Disclosure Labels
Lumos Networks TV
General TV Information
Fiber Optics Availability
Channel Lineup
Retail Locations
Equipment Drop-off
Terms & Conditions with Privacy Notice and Customer Information
How you get Watch TV Everywhere video guide
Equipment Setup
Remote DVR Scheduler
Remote DVR Scheduler Instructions
Quick Start Guide
Silver Remote Control User Guide
Black Remote Control User Guide
Motorola STB Manual
Arris/Motorola MXv4 Remote Control User Guide
General Information
Lumos Networks Privacy Policy
Lumos Networks Do Not Call Policy
Agreement for COM, NET and ORG domains
Agreement for INFO domains
Agreement for US domains
Lumos Networks Tariffs
My Account Online Bill
Register for My Account
My Account Login
User Roles FAQs
Online Bill Payment Info
Understanding My Bill
eBilling FAQs
Bill Payment
Pay Online
An easy and fast way to make a one -time payment, or to set up a reoccurring monthly payment. You can also GO GREEN with choosing the option to go paperless.
Pay By Phone
If you would like to pay by phone please call 1-800-320-6144. Please follow the prompts to make a payment or speak to a customer service representative.
Pay In Person
Visit on of our locations to pay in person.
Lumos Networks Security Reminders
- Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
- Lumos Networks will never ask for personal information via email or when you log on.
- To securely end your online sessions, log off after every session.
- Use antivirus software and keep it updated.
- Computer Security FAQs