Residential/Small Business Support

Need help with your Lumos Networks service for your residence or small business? You're in the right place. Use the links and phone numbers below to reach our support staff. Residential customers can also find setup instructions, answers to FAQs, user guides, policies and more for broadband, TV, voice and account management services.

Contact Information

Customer Service

Phone: 1-800-320-6144
Email: help@lumosnet.com
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday

24/7 Technical Support and Repair

Phone: 1-800-320-6144
Email: help@lumosnet.com

Service upgrade notices

Broadband and Fiber Optic TV Sales

Phone: 1-800-262-2200
Email: broadband@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday

Business Sales

Phone: 1-800-262-2200
Email: salesteam@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday

Product Help

My Account Online Bill

Bill Payment

Pay Online
An easy and fast way to make a one -time payment, or to set up a reoccurring monthly payment. You can also GO GREEN with choosing the option to go paperless.

Pay By Phone
If you would like to pay by phone please call 1-800-320-6144. Please follow the prompts to make a payment or speak to a customer service representative.

Pay In Person
Visit on of our locations to pay in person.

Lumos Networks Security Reminders

Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
Lumos Networks will never ask for personal information via email or when you log on.
To securely end your online sessions, log off after every session.
Use antivirus software and keep it updated.
Computer Security FAQs